Breaking Down the Benefits of Ordering Your Weighing Systems Through Alliance Scale
Far too often we’re greeted by a distressed voice on the phone listing off issues with a scale they recently bought online through a major e-commerce site. Warrantied parts are missing, scales aren’t calibrated correctly, and the company in question is providing little to no service support.
The calls we field are usually a desperate plea in hope that our service team can swoop in to resolve any issues. Unfortunately, in certain scenarios, it’s not always easy to resolve the problems that arise by buying online through the wrong source. Scales can be recalibrated no problem, but when warrantied parts are missing, it typically involves a rather expensive and enduring solution. Our advice? It’s best to be proactive rather than reactive when purchasing you’re industrial weighing solutions. Purchasing through a trusted distributor and service center—like Alliance Scale—comes with a whole host of benefits that aren’t immediately obvious. We want you to know about the 4 great perks that accompany purchasing your scales through Alliance Scale.
The 4 Perks of Buying Right!
- Warrantied Parts Are Always Included
When you order from Alliance Scale, you can rest assured that we will include any warrantied parts that go along with the weighing system you’ve purchased. Unlike many of the larger online marketplaces, we provide 100% transparency on what will be included in your order and what isn’t. That way, once your order is received, you can get right down to business without fumbling over missing parts that could be crucial to the system’s operating success. 
- We Can Correctly Calibrate Your Scales Before Use
Another critically important factor to consider before installing a new weighing system at your business is to ensure it’s properly calibrated. We encounter many inquiries from companies that have purchased a scale online and have concerns about the accuracy of its readings. When we show up for inspection, we typically end up being the bearer of bad news—realizing that their supplier hadn’t properly calibrated their scale before shipping it. The worst part about this scenario is by the time we discover the issue, the company has been operating under falsely skewed readings for some time—costing them precious money and in some cases, their hard-earned trust with their customers.
When you purchase from Alliance Scale, you are also purchasing from one of the top scale service and repair centers in New England. We can not only properly install your scale at your site, but we can send our team to calibrate your equipment before you put it into use. All our testing equipment is tracible to NIST and is in compliance with the latest regulatory standards. We also offer, at no extra charge to you, a fully downloadable library of calibration certificates and calibration reports for your compliance requirements.
- We Provide Service Support After Purchase
Keep in mind scale calibration and servicing shouldn’t be a one-time engagement; your scales should be regularly calibrated to ensure their accuracy over time. Luckily for you, our state-licensed service team will always be available to you, ready at a moment’s notice to test, repair, and ensure your scales are fit for accurate measurement.
We provide on-site service in the states of ME, NH, VT, MA, RI, CT, NY. Don’t worry, if you don’t reside in one of those states, you can rely on our depot services. Just give us a call and we will provide you the details on how to ship your equipment to us for repair and/or inspection.
- We Can Price Match
We get it, online shopping is generally centered around one criterion: price. There’s no denying that comparing multiple sites for the same product and choosing the one with the lowest price is in the best interest of the customer. However, what many fail to realize is that there are a lot of other retailers who will price match—and Alliance Scale is one of them.
If you find a better price online for one of the products we carry, email us a link to the product page, and we can match—within reason—the price displayed. So, keep price shopping, but just be sure to include us in you process. If you don’t ask, you won’t receive.
Alliance Scale, Inc. sells and services scales for a variety of businesses and industries throughout New England and New York. Our scales can be found in industrial settings, food service, transportation, laboratories, and in retail applications. We also serve the grocery and retail trades directly and offer a complete label service for both stock and custom labels. Contact us today about your weighing solutions and servicing needs.
